![]() To help the SDK with auto detection, it is important that the scanned image shows the entire card and that the image is good. Why do some licenses work in Autodetect mode while for other licenses I need to select a specific state?Īuto detection like OCR works on visual information but instead of looking for characters it is looking for shapes, usually the shape of the word that represents the state or some other unique identifier that can only be found on one state. This does not mean that every card will have one mistake – you could have three cards read perfectly and one card with multiple mistakes. A misread could be O vs 0, i vs l, u vs v, etc. It means that approximately one character will misread on every license (assuming that each license has approximately 100 characters). What does a per-character accuracy rate mean?Ī 99% OCR accuracy rate does not mean that only one license out of 100 will be wrong. Please confirm that a single version of the ![]() The following DLLs located in the LobbyWorksĢ) The CSS SDK may have been uninstalled. If the scanner was theġ) If you encounter any device compatible errorĭuring launch of Front Desk, manually register ![]() The problem, close the application and restart Using Add/Remove Programs and then reinstallġ) Confirm that another open application is not Yes – This may be caused by an installation error Scanner with proper orientation (image face There are models of the 800 scanner that doĢ) Please confirm card is being inserted into If recalibrationĭoes not help, we recommend collection of aĬompatible and recalibrate the scanner. Important that the scanned image shows theĮntire card and that the image is good. After the email is sent, delete the folder.Ģ) To help achieve the highest accuracy, it is All you need to do is scan the problematic card, compress/zip the cssnlogdir folder and send it to Honeywell Technical Support. Once the cssnlogdir folder is created it will automatically capture encrypted copies of everything you scan. The achievable per-character accuracy rate isġ All resolutions shown are compatible with LobbyWorks 4.0 build 4.0.6.1 or later.Ģ The best method of acquiring the image is by creating a “cssnlogdir” folder on the C drive. Recommend collection of a secure scan 2 beġ) The OCR technology is not 100% accurate. Yes – Although CSS has added numerous newĭriver license templates, they still continue to Recommend you upgrade to the Snapshell IDR Yes – You have encountered a limitation of the 800 Honeywell technical support for forwarding to If not, collect a secure scan 2 to provide to What should I do if a driver license is not scanning properly?ġ) Check both Autodetect and the state-specificĢ) Check the latest CSS SDK to see if it has a fix. Important: If the newest SDK does not resolve the problem, you will need to collect a secure scan to provide to Honeywell technical support for forwarding to CSS. LobbyWorks has been updated in v4.0.6.1 to install the full CSS SDK to enable easier SDK updates in the field. If you encounter an unsupported license template, the best recommendation is to update to the latest CSS SDK to attempt to resolve the problem. The 800 scanner does not have same capability, so we encourage users who experience OCR problems with holograms on newer IDs/licenses to consider upgrading to a Snapshell IDR model.ģ) Card Scanning Solutions releases SDK updates on a regular basis due to the continuous introduction of new and updated driver license designs. Card Scanning Solutions has created a new scanner, the Snapshell IDR (Honeywell part # LWVMSSNAP), with improved light management to improve capture of data from licenses where text is hidden behind holograms. ![]() In the new designs, the holograms often obstruct the text that the OCR technology is attempting to decipher. LobbyWorks® uses an SDK, and supported card scanners measure a per-character accuracy rate of 95-99% when the technology is properly set up.Ģ) Many new driver license designs have been updated to include one or more holograms as a method to prevent/detect fake IDs. Card scanning utilizes a technology called Optical Character Recognition (OCR) and a pattern recognition algorithm to identify unique driver license templates for processing.ġ) The goal of OCR technology is to achieve the highest recognition rate possible however, no currently available OCR technology is 100% accurate. Scanning business cards and driver licenses is a great way to capture a complete ID image for record keeping and to streamline data entry during visitor registration. LobbyWorks® 4.0 – Scanning Business Cards, Driver Licenses and IDs
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